WHAT IS THE ITC COUNSELING SUBSCRIPTION BOX?
ITCC Subscription Box is a quarterly self-care subscription focused on mental health, self love, and supporting small & black owned businesses. Each box includes 4-6 products and/or activities, handpicked by a Licensed Clinical Mental Health Counselor Associate to increase mindfulness, self-love and over all wellness. Additionally, we select wellness products sourced from small & black owned businesses that produce products ranging from aromatherapy, art therapy, mental health products, beauty/skincare, and exciting lifestyle items. Products change each quarter so you will always be in for a surprise!
HOW DOES IT WORK?
You can choose to purchase a quarterly subscription or a yearly subscription (savings!) for yourself or a loved one.
Subscriptions auto-renew every season, on the 1st of the month. You can cancel anytime before your renewal date (By last day of the month prior to your next receiving month) to avoid being charge for the next seasonal box. For example, If you purchase a quarterly subscription and you are to receive your next box in May, you would want to cancel by April 30th to not be renewed. For yearly subscriptions, you can cancel anytime, however you will still receive the remaining boxes from your yearly purchase and then your subscription will end.
If you wish to gift a subscription to someone, just enter in their shipping information so they can begin receiving their quarterly boxes!
HOW LONG DOES IT TAKE TO RECEIVE MY BOX EACH MONTH?
We ship our seasonal boxes by the end of the second week in the receiving month. Expect to receive your seasonal box within 30 days (or less) after your renewal date. If located in the United States you should receive your box within 3-7 business days once shipped. We do not ship internationally at this time.
WHEN IS MY RENEWAL DATE?
If you purchased a quarterly subscription, your subscription will renew on the 1st of the month in which you will receive your new box. Example: You purchased a quarterly subscription on February 1st - the upcoming box ships at the end of the 2nd week in of February, and your next renewal date will be on the 1st of May. Yearly subscription will renew a year from the date of your initial subscription purchase. Still not sure? You can always email us at firstname.lastname@example.org at anytime and we will be sure to respond within 24-48 business hours.
WHAT ARE YOUR SHIPPING & BILLING POLICIES?
We ship within the second week of the month every quarter, and we offer free shipping for our members. You are charged immediately when you order, and automatically re-billed monthly on the 1st of your renewal month. Please note due to time differences, your renewal date may vary depending on your location. Please ensure your address is correct at check-out. ITC Counseling is not responsible for shipments lost due to incorrect addresses. If a box is returned to us due to invalid address, a reshipping and handling fee of $11.95 will be charged to reship the package.
WHEN IS THE CUT OFF DATE TO ORDER THIS MONTH'S BOX? (SEASONAL SCHEDULE)
To receive the next upcoming box you would need to purchase your order by the 1st of the month that the seasonal box is shipped (Feb 1, May 1, Aug 1 and Nov 1). Example: Purchase by February 1st to receive your box within 30 days or less from February 1st. If you ordered before our cut off date for the receiving month, but we are already sold out for the month or you purchased your box after the cut off time, your order will automatically be moved to our next month's box.
WHAT IF I MOVED AND NEED TO CHANGE MY ADDRESS?
You can change your address by logging onto your account or by emailing us at email@example.com - The cut off date to change your address for the current month's box is by the 1st of the month that your box ships (for example: If your box ships in May, last day to change your address is by the last 1st of May). After successfully changing your address, you will receive a confirmation email with your address change. Please ensure that confirmation email reflects the correct new address, and feel free to email us if you need assistance!
WHAT IF I SUBSCRIBE AND THEN CANCEL RIGHT AWAY?
Once you subscribe your account is immediately charged. If you cancel right away, this will only ensure that your subscription will not renew, but you will still receive a box. If you cancel because you have changed your mind and wish to be refunded and not receive a box, you must email us immediately at firstname.lastname@example.org and so the refunds can be manually processed. Refunds will be issued if you email us directly requesting a refund for your order or renewal within 24 hours of when the order was placed. It will typically take between 5-10 business days for the credit to reflect on your account.
HOW DO I CANCEL MY SUBSCRIPTION?
You can cancel your subscription anytime by emailing us at email@example.com.
HOW DO I REACTIVATE MY SUBSCRIPTION?
You can reactivate your subscription at any time by emailing us at firstname.lastname@example.org - Your card will automatically be charged upon reactivation of your subscription.
WHAT IS YOUR REFUND POLICY?
We honor full refunds within 24 hours of placing your order/renewal. You must email us immediately within 24 hours of your order at email@example.com and request a refund via email because we process refunds manually. After receiving an email request for the refund, it can take up to 5-10 business days for the full refund to appear back into your card. Once your card is charged and you have not contacted us within 24 hours of your purchase to request a refund, all sales are final. If you decide that you no longer wish receive our subscription boxes, feel free to cancel anytime prior to your next renewal date.
CAN I RETURN OR EXCHANGE INDIVIDUAL ITEMS IN THE BOX?
We accept returns/replace individual items that are damaged, missing, or defective only. Please email us at firstname.lastname@example.org and attach required photo evidence of any damages/defects within 7 days of when the box was delivered. Our team will gladly ship you any replacements for items. Please ensure you send us photos of: 1) The outside condition of the box upon delivery 2) The damaged Item showing evident damage/leakage 3) A picture of the inside of the box you received. Our team will gladly ship you any replacements for damaged items ASAP after receiving these photos! We will gladly provide a shipping label if that is the case.
WHAT IF MY BOX IS LOST/STOLEN?
All orders come with tracking. ITC Counseling is not responsible for lost/stolen packages once marked as delivered by the postal carrier or inaccurate addresses entered by the buyer. All claims for lost/stolen items can be made through the postal carrier's official website using your tracking number. Please ensure there is a secure location for you to receive packages, or request boxes to be held at your local post office for pick up to ensure safe delivery.
WHAT IF MY ACCOUNT HAS INSUFFICIENT FUNDS WHEN I SUBSCRIBE OR WHEN I AM RE-BILLED?
If your card is declined for insufficient funds or is expired during your renewal period, we will automatically keep trying up to 10 times over the course of 11 days to renew your subscription. If we are still unsuccessful after the 10th try, we will automatically move your subscription renewal to the next month and will repeat the process of renewal again. If your renewal remains unsuccessful, then your subscription may automatically expire or be cancelled. Please ensure your credit card information is up to date to be successfully renewed. ITC Counseling is not responsible for any overdraft charges from banks or credit cards.